Shipping & payment
Our guarantees
We are official representatives of every brand in our catalogue. We work directly with factories — no middlemen — which means we guarantee the best price and 100% originality on every doll.
Our main job, as brand representatives, is to help you choose the perfect model from hundreds of options. From dozens of possible upgrades and modifications, we select only the ones that genuinely matter to you. We are responsible for the safety of your doll at every stage of the order. We insure the shipment for 100% of its value, and if any issues arise, we fully compensate — up to and including replacing the model with a new one.
When you order through FullSizeDolls, you can be confident that under any circumstances, you will receive your doll in perfect condition.
Payment
All payments are processed 100% online through our secure payment partner. Your financial details are encrypted and never stored on our servers.
Accepted payment methods
- All major debit & credit cards — Visa, Mastercard, American Express, and more. Available worldwide.
- Cryptocurrency — Bitcoin, Ethereum, USDT, and other major coins. Fully supported in every country, with no exceptions. This is especially useful in regions where traditional payment methods are limited or unsupported.
- Bank transfer — Available in select regions. Contact us for details.
Payment plans
- 100% upfront — Most popular option. Pay in full and receive a 5% discount on your entire order.
- 50/50 split — Pay 50% upfront when you confirm your order, and 50% upon delivery.
- Installments — 3 to 12 month plans available through our banking partners. Terms are tailored to your situation.
How delivery works
1. Factory production
Every order comes with a detailed technical specification listing all parameters, modifications and upgrades. This ensures the factory makes zero errors.
2. Factory quality check
Once your doll is built, our on-site agent inspects every detail against the specification. After approval, they provide a detailed photo and video report of the model.
3. Your approval
We only ship after you approve. You will see exactly what your model looks like, and only after your confirmation does it leave the factory.
4. Final inspection at our facility
When the doll arrives at our facility, we unpack it in clean conditions and verify it is intact and defect-free. We send you another photo report, confirm your address and preferred delivery time, then dispatch via courier.
5. Safe & anonymous delivery to you
Delivery is almost always by courier directly to your door. For remote locations without courier coverage, we arrange alternative delivery methods. We have fulfilled orders to extremely remote areas — for us, there is no impossible order.
Shipping details
- 100% anonymous — Plain box, no branding, neutral sender name. Even the courier does not know what is inside.
- Fully insured — Your shipment is insured for 100% of its value from factory to your door.
- Free shipping — No additional shipping charges on any order.
- International delivery — We ship to over 50 countries. Typical transit is 3–10 business days depending on destination.
- Import duties — Where applicable, import duties are the responsibility of the recipient.
Returns & exchanges
We identify most issues at one of our quality control stages before shipping. However, if damage occurred during final delivery to you, here is what to do:
Contact us within 24 hours of receiving your order with a description of the issue, photo and video evidence, and your order details. We will replace the defective item with a fully working one.
Unused, unopened dolls can be returned within 14 days of delivery for a full refund minus return shipping. For hygiene reasons, we cannot accept returns once a doll has been unwrapped — unless it arrived faulty.
Manufacturing faults are covered for two years on the skeleton and twelve months on the skin. Send us photos and we will repair, replace or refund.
Questions about your order?
Our team responds within one working day. Reach us at care@fullsizedolls.com